This website is owned by Phoenix Family Services Ltd. When you use this site you accept the terms and conditions as stated below. We reserve the right to restrict access to our services when you fail to comply. You agree that you will not use this website for illegal purposes, and will respect all applicable laws and regulations. You agree that you intend to use this site to obtain a visa and that all information you enter is true and accurate. We reserve the right to refuse any visa request.
The processing time of your E-VISA request will be 5 working days or 2 working days, depending on the delivery service you choose on our website. The immigration office might delay, or request for additional information, at their discretion thereby affecting the processing time. We will inform you if this is the case.
Fees and payments
You agree to pay the visa fee for the product(s) you purchase at Phoenix Family Services Ltd. If you choose to pay the visa fee by credit card you accept that your credit card will be billed after online verification takes place.
Visa rejection or delay in visa issuance
We waive any responsibility in delay or cancellation of any booked arrangements (for example flights, tours, accommodation) for your trip to Vietnam if your visa application is delayed or not accepted by the Immigration office in Vietnam. We waive any responsibility and are not liable for any damages whatsoever related to your trip to Vietnam if your visa application is delayed or not accepted by the Immigration office in Vietnam.
In case your visa request has been declined by the Immigration office a full refund will be given.
Visa applications will be submitted to the Vietnamese immigration office on working days (Monday till Friday) at 8PM UK time (GMT).
In case you placed your order before 8PM (GMT) then a full refund will be given if you cancel before 8PM (GMT) the same day.
In case you placed your order after 8PM (GMT) then a full refund will be given if you cancel before 8PM (GMT) the next working day.
If you cancel your visa application any time after we have submitted your application to the Vietnamese immigration office no refund will be given. The Vietnamese immigration office has a no refund policy.
The visa you apply for through our website is only valid for arrival on the dates mentioned and for the border gate mentioned on your E-VISA. If you arrive on a date other than mentioned in your visa, or if you arrive at another border gate your entrance to Vietnam may be refused. We will waive any responsibility if you are refused and will not refund you if this occurs due to the former mentioned reason.
Links to other sites
This website contains links to other websites. These websites have been carefully selected based on their usefulness as source of information for the traveller to Vietnam. We waive any responsibility for the content of these websites.